At CACELO Tourism LLC, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us through our website, email, WhatsApp, social media, or in-person communication.
1. Information We Collect
We may collect the following information when you inquire or make a booking with us:
* Name, contact number, and email address
* Passport details and visa documents (only when required for your booking)
* Travel preferences and booking history
* Payment information (processed securely through authorized payment partners)
We collect only the information necessary to provide and improve our services.
2. How We Use Your Information
Your information may be used for:
* Processing bookings, reservations, and travel arrangements
* Issuing confirmation vouchers, invoices, and travel documents
* Communicating updates related to your trip
* Enhancing our services and customer support
* Internal auditing and legal compliance
We do not sell or share your personal information with unrelated third parties. We only share relevant data with trusted suppliers (airlines, hotels, DMCs, etc.) as required to complete your booking.
3. Data Security
We take all reasonable measures to protect your data from unauthorized access, misuse, loss, or disclosure. Only authorized staff and suppliers directly involved in your booking have access to your information.
4. Accuracy of Information
You agree to provide accurate and complete information. If your details change, you are responsible for informing us so we can update our records accordingly.
5. Identity Verification
To protect your privacy and prevent fraud, we may request valid identification documents when needed to process bookings or verify customer identity.
6. Third-Party Services
Some services (flights, hotels, insurance, transfers) are fulfilled by external suppliers. Their privacy practices may differ, and CACELO Tourism LLC is not responsible for their individual policies.
7. Changes to This Policy
We may update this Privacy Policy periodically. The most recent version will always be available upon request or on our website (if applicable).
8. Contact Us
For any questions related to this Privacy Policy, you may contact us at:
Email; travel@cacelotours.com
Phone; +971505628002